Privacy Policy

At Neelohith Machines Pvt. Ltd. ("we", "us", "our"), we respect your privacy and are committed to protecting any personal information you share with us through https://neelohithmachines.com or its subdomains. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect the following categories of information:

• Information you provide: name, phone number, email address, state, target plant capacity, plot details, and any message content submitted through enquiry forms or chat.
• Automatically collected: IP address, browser type and version, device type, pages visited, time on page, referring URL, and similar non-identifying technical data via cookies and analytics scripts.
• Communication records: records of phone calls, WhatsApp messages, and emails exchanged with our sales / service teams, retained for service quality and audit purposes.

2. How We Use Your Information

• To respond to your enquiry and prepare a quotation;
• To provide customer service, warranty, and AMC support;
• To inform you about products, services, industry insights, and offers we believe may be relevant;
• To improve the Website, analytics, and user experience;
• To comply with legal obligations and protect our legal rights.

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share information with:

• Authorised employees and trained sales engineers within Neelohith Machines Pvt. Ltd.;
• Trusted service providers (CRM, email service, hosting) under strict confidentiality agreements;
• Regulatory or law-enforcement authorities, when legally required.

4. Data Retention

We retain enquiry data for up to 36 months from last interaction, after which it is deleted or anonymised unless retention is required for ongoing business or legal reasons.

5. Cookies

We use first-party cookies for site functionality (e.g., remembering form submissions to avoid showing repeat popups within a session) and third-party cookies for analytics (Google Analytics or similar). You can disable cookies in your browser, but parts of the Website may not function as intended.

6. Data Security

We use industry-standard security measures, including encrypted transmission (HTTPS), access controls, and periodic audits, to protect your data. However, no method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or outdated data;
• Request deletion of your data ("right to be forgotten");
• Withdraw consent for marketing communications at any time;
• Lodge a complaint with the appropriate data protection authority.

To exercise these rights, email us at info@neelohithmachines.com.

8. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before sharing personal information.

9. Children's Privacy

The Website is intended for business users aged 18 and above. We do not knowingly collect data from children under 18.

10. International Transfers

Your information may be processed at our offices in India and at facilities of our service providers. By using the Website, you consent to such transfer.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available at this URL with the "Last updated" date.

12. Contact Us

For privacy questions, email info@neelohithmachines.com or write to us at: Plot 45, Industrial Area Phase II, Hyderabad, Telangana 500032, India.